Terms & Conditions

Flores Mantilla Inc. will never use the credit card information you supply for any purposes other than to process the order you place. By clicking the "Complete my Purchase" button in the checkout form, you give Flores Mantilla Inc. permission to charge your credit card the amount specified in your order form. If Flores Mantilla Inc. determines that any of the information you supplied in your order form is incorrect or fraudulent, the shipment of your order will be suspended until the issue is resolved. Flores Mantilla Inc. reserves the right to contact our customers at the telephone number they provide in the event that there is an issue with the order that needs to be addressed by the customer who placed it. Flores Mantilla Inc. will never use or give out the phone number you provide for any other reason. The e-mail addresses provided by our customers may be used in a similar way, but will never be given out, sold, added to any mailing lists, or misused in any way. 

Flores Mantilla may not always be able to provide the exact flowers depicted in the description of our arrangements. While we generally have a full inventory, due to seasonal limitations and availability from our vendors there may be situations where we need to substitute. Our designers will match the substitute flowers as closely as possible to the originals in terms of color, height, and price range. 

We deliver to the cities and towns of Massachusetts located within a 50 mile radius of Boston. At this time, we are unable to deliver to the islands of Martha's Vineyard and Nantucket. Shipping rates increase with distance from Marblehead, and start at $20 for local deliveries. In the event that the incorrect shipping rate is applied during check-out, Flores Mantilla will contact you by phone to amend the charge. In some cases you may need to supply your credit card information. If we are unable to contact you, it may affect the on-time delivery of your purchase.

In the event of a fulfillment issue with your delivery or a payment conflict, we first try to resolve all issues with a replacement delivery. In the event that we decide to issue a refund, we will do so in the form of a digital gift certificate.